Refund Policy

This Refund Policy explains when and how Teen Patti Craze ("we", "us", or "our") issues refunds for in-app purchases, deposits, and other paid services. By making a purchase on our platform, you agree to the terms below.

Digital Goods Are Non-Refundable

All in-game purchases — including chips, bonuses, premium passes, and any other virtual items — are digital goods that are delivered immediately after a successful payment. Once delivered or consumed in gameplay, these items are non-refundable. This is consistent with standard practice for digital content and with the policies of major payment partners and app stores.

When You May Be Eligible for a Refund

We will review refund requests in the following cases:

• Duplicate charge: Your bank or wallet was charged more than once for the same transaction.
• Failed delivery: The payment was successful but the chips or item was never credited to your account, and our support team confirms the failure.
• Unauthorised charge: You did not authorise the transaction (for example, your account was accessed without your permission). You will be asked to provide supporting evidence.
• Technical error on our side: A confirmed bug or system error prevented you from receiving the goods you paid for.

When You Are Not Eligible

• You changed your mind after the purchase.
• You lost the chips or balance in gameplay.
• You used the bonus or item before requesting the refund.
• Your account was suspended or terminated for breaching our Terms & Conditions.
• The request is made more than 14 days after the original transaction.

How to Request a Refund

Email [email protected] within 14 days of the transaction with the following details:

• Your registered username or registered phone number / email.
• Date and approximate time of the transaction.
• Amount and the payment method used (UPI, card, wallet, etc.).
• Transaction ID or order reference, if available.
• A short description of the problem.

Processing Time

We aim to acknowledge every refund request within 2 business days and to complete the review within 7 business days. Approved refunds are issued back to the original payment method. Depending on your bank or wallet, the refunded amount may take an additional 5–10 business days to reflect on your statement.

Chargebacks

Please contact us before initiating a chargeback through your bank or card provider. Chargebacks raised without first contacting our support team may result in your account being suspended pending investigation. Most issues can be resolved more quickly through direct communication.

Changes to This Policy

We may update this Refund Policy from time to time. The current version is always available on this page. If we make a material change, we will indicate the update on our platform.

Contact Us

For any refund-related question, please write to [email protected].